Widerrufsrecht

Return & Refund Policy 

Last updated: July 15th, 2026

At Spillman Speaks, we want every family to shop with confidence. We know you're trusting us with your time, your money, and your child's experience — and we take that seriously.

Because we offer both made-to-order apparel and digital products, our policy is broken down by product type below. Please read the section that applies to your order.

1. Apparel & Physical Products

Our apparel is made to order specifically for you once your purchase is placed. Because production begins shortly after checkout, please review sizing and details carefully before ordering.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you received the wrong item, please contact us within 30 days of delivery.

To help us resolve it quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product, the print/design, and the packaging (if applicable)

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost to you. We do not require the item to be shipped back in these cases. Approved refunds are issued to your original payment method within 5–10 business days of confirmation.

All Other Sales Are Final

Because our apparel is made to order specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, or any reason other than a fulfillment error, damage, or defect. Please review our sizing chart and product details carefully before placing your order, as all sales outside of the circumstances above are final.

Cancellations

  • Orders may be canceled within 24 hours of purchase by contacting us directly
  • Because our products are made to order, once an order has entered production, it cannot be canceled, modified, or combined with another order
  • This includes changes to size, color, design placement, or shipping address

Size Exchanges

Please review our sizing chart carefully before ordering — most of our apparel runs true to standard unisex sizing, but we always recommend measuring against a similar garment you already own.

  • We do not offer exchanges for an incorrect size selected by the customer, as this falls under our final sale policy above
  • If you're unsure between two sizes, please contact us before ordering — we're happy to help you choose
  • If your item arrives damaged, defective, or incorrect (not a sizing preference), we will make it right at no cost to you under our fulfillment error policy

Production & Shipping Timelines

Because our apparel is produced through a made-to-order print partner, production typically takes 2–7 business days before shipping. Shipping times vary by destination and are separate from production time. You will receive tracking information once your order ships.

2. Digital Products

Due to the nature of digital downloads, all digital products are final sale. This includes, but is not limited to:

  • Digital planners
  • Printable resources
  • Activity books
  • Coloring books
  • Storybooks
  • Visual schedules and templates
  • Product bundles
  • Any other downloadable or digital file

Once a digital product has been delivered, downloaded, or accessed, we are unable to offer a refund, return, or exchange — even if the file has not been opened or printed. This policy exists because digital files can be copied and used immediately, and we're not able to verify non-use.

Before You Buy

To help you feel confident in your purchase, product listings include a clear description of what's included, file format, and how the resource is meant to be used. If you have any questions about a digital product before purchasing — file type, printable size, number of pages, and so on — please reach out to us first. We're always happy to help you choose the right resource for your family.

Technical Issues

If you experience a technical problem with your download (a corrupted file, a broken link, or missing pages), please contact us within 7 days of purchase with your order number and a description of the issue. We will gladly resend the file or correct the problem. This is a fulfillment fix, not a refund — technical errors on our end will always be corrected.

3. Lost or Stolen Packages

If tracking shows your package as delivered but you're unable to locate it:

  1. Check with household members, neighbors, and building/mail management
  2. Check around your property, including side doors and porches
  3. Contact your local carrier with your tracking number — sometimes packages are scanned as delivered a day or two early
  4. If you still need help after these steps, contact us and we will help you review the shipment details and next steps

Please note: once a carrier confirms delivery to the address provided at checkout, Spillman Speaks is not responsible for packages lost or stolen after delivery confirmation. We're still happy to help you troubleshoot and will work with you in good faith.

4. Order Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. If you notice an error within 24 hours of ordering, contact us right away and we'll do our best to update it before production begins.

5. How to Contact Us

If you have any questions about your order, a return, or a digital download, please reach out through the contact page on our website. To help us assist you as quickly as possible, please include:

  • Your order number
  • Your name used at checkout
  • A brief description of your question or concern

We read every message and will get back to you as soon as we can. Supporting our families well is part of who we are — we want you to feel confident, informed, and taken care of from the moment you order.