Shipping policy

Shipping Policy

Last updated: July 15th, 2026

We want you to know exactly what to expect when you order from Spillman Speaks — from the moment you check out to the moment your package arrives. Here's how our shipping works.

1. Order Processing (Production Time)

All Spillman Speaks apparel is made to order through our print-on-demand production partners. Nothing is pre-made or sitting on a shelf — production begins after your order is placed.

Standard production time is 2–7 business days before an order ships
Production time does not include weekends or holidays
During high-volume periods — holidays, product launches, or seasonal promotions — production may take longer than the standard window
Production time cannot be expedited, even with faster shipping selected. Choosing a faster shipping method speeds up transit after the item ships — it does not shorten production

2. Shipping

At this time, we ship within the United States only (including U.S. territories)
After production is complete, standard shipping typically takes an additional 2–8 business days, depending on your location and the carrier
Total estimated time from order to delivery is approximately 4–15 business days, combining production and transit
Shipping rates are calculated at checkout based on your order and delivery address
These are estimates, not guarantees — see Shipping Delays below

3. Separate Shipments

Because our products are produced through a network of fulfillment partners:

If your order contains multiple items, they may be produced by different partners and arrive in separate packages, on different days
Each package will have its own tracking information
You will not be charged extra for split shipments

4. Tracking Information

Once your order ships, you'll receive an email with tracking information
Please allow up to 48 hours for tracking to activate after you receive your shipping confirmation — this is normal and does not mean your order hasn't shipped
If tracking hasn't updated after 48 hours, feel free to reach out and we'll look into it

5. Address Accuracy

Please review your shipping address carefully before completing checkout.

Spillman Speaks is not responsible for delays, extra shipping costs, or lost packages resulting from an incorrect or incomplete address entered at checkout
If you notice an error, contact us the same day you place your order
Once an order has entered production, we may be unable to change the shipping address, and once it has shipped, no changes can be made at all

6. Cancellations

Orders may be canceled within 24 hours of purchase by contacting us directly
Because our products are made to order, orders that have entered production cannot be canceled, modified, or combined with another order

7. Shipping Delays

We work with reliable production and shipping partners, but some things are outside our control.

Delays caused by weather, holidays, carrier issues, customs, or high order volume may occasionally occur
Estimated delivery dates are estimates only and are not guaranteed
If your order is significantly delayed beyond the windows above, contact us and we'll help track it down

8. Lost or Missing Packages

If tracking shows your package as delivered but you can't locate it:

Check around your property, including porches, side doors, and mailrooms
Check with household members
Check with neighbors
Contact your local carrier with your tracking number — packages are sometimes scanned as delivered a day or two early

If you've done all of the above and still need help, contact us with your order number and we'll help investigate the shipment with our fulfillment partner.

9. Digital Products

Digital products (planners, printables, activity books, coloring books, storybooks, templates, and bundles) are delivered electronically and do not require shipping. Download instructions and access are provided immediately after purchase.

10. Questions

If you have questions about your order or shipping, please contact us through the contact information on our website. To help us assist you quickly, please include: